Returns
Shooting can be very hectic, but purchasing/returning a product should not be.
Our mission is to help cinematographers/filmmakers find the right gear and achieve their production goals. We are always up to discuss with you about our products and how they might meet your needs. When there is a demo available, we highly recommend you to try it out before any purchase.
After purchasing, if you still feel like the product isn't what you are looking for or it cannot fit into your production workflow, don't hesitate to contact us immediately at 905-604-5668 or admin@cinetx.com. We will guide you through the return and/or exchange process.
Generally, our return and/or exchange policy lasts 7 days starting from the date you receive your order. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the amount of your refund.
Defective product may be returned for inspection. Once our inspection confirms the item is defective, a replacement product will be provided at the discretion of Management and/or the manufacturer.
Return Shipping
To return your product, you can either bring the product to our office or mail it to us. Our office address is: 160 Gibson Drive, Unit 12, Markham ON, Canada L3R3K1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please do not send your purchase back to the manufacturer.
Refunds
To be eligible for a full refund, we prefer your item to be unused and in the same condition that you received it. It should also be in the original packaging and accompanied by the original invoice.
If Management determines that an item is returnable but does not meet all of the terms and conditions for a standard refund, Cinetx Inc. reserves the right to charge a 30% Restocking Fee. This fee will vary depending on the item's condition and value; the minimum restocking fee is 20% the listed price.
When an item is approved for refund. The total will be refunded in the fashion it was paid. If refunding is to a debit or credit card, it must be credited to the original card used to make the purchase. Cash purchases totaling more than $200 will be refunded as a Cinetx Inc. Gift Certificate or by company cheque.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.